topic Re: Broadband Copper Switch in Broadband

Broadband Copper Switch

Ribose — Thu, 10 Sep 2026 10:20:49 GMT

So I moved to part fibre due to the copper thing. I got the "upgrade kit" (2 wires) and followed the instructions. Now I cannot make or receive any calls unless I change everything back.

There are no dates on the paper bag.

Change on account says 8/9 active from.

No paperwork or email.

Any ideas at all?

Re: Broadband Copper Switch

Deb3000 — Thu, 10 Sep 2026 12:42:05 GMT

I take it you've plugged the phone into the hub instead of the wall socket? Have you rebooted the hub?

Re: Broadband Copper Switch

Ribose — Thu, 10 Sep 2026 13:35:17 GMT

I have removed the microfilter and plugged the Hub straight into the wall, and plugged 2 different phones into the hub. I have rebooted the hub when I made the changes and about 20 mins ago, still the same.