Broadband not connecting

Wendy2855 — Thu, 10 Sep 2026 10:46:58 GMT

My broadband connection is not working. There are only two lights on on the box on the internal wall and the broadband box connections are all connected but there is a red light on to show no connection and yet it says on here the is not problem with the broadband connection. What is the problem

Re: Broadband not connecting

caesarome — Thu, 10 Sep 2026 11:08:27 GMT

@Wendy2855

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

topic Broadband not connecting in Broadband

Broadband not connecting

Re: Broadband not connecting