topic Re: Appointment cancelled in Broadband

Appointment cancelled

Kane13 — Wed, 09 Sep 2026 18:09:56 GMT

I've had a message saying my appointment for the engineer to come out and install the Wi-Fi has been cancelled,I've ring up the helpline but all it did was send to check my broadband connection.well I don't have one,so what do I do ?

Re: Appointment cancelled

caesarome — Wed, 09 Sep 2026 18:42:40 GMT

@Kane13

Have you been given a new date if you check your account here:

https://www.sky.com/ordertracking

If not then when calling Sky nothing or try saying cancel to see if that gets you through to someone.

Re: Appointment cancelled

Kane13 — Wed, 09 Sep 2026 18:47:39 GMT

Not been given a new date but I got a message at the same time saying that open reach will be dealing the appointment now .

Re: Appointment cancelled

Kane13 — Wed, 09 Sep 2026 19:27:36 GMT

It says that the engineer has not had approval from anyone to do the work and now in the morning I need to ring them back up and speak to the team called reduce