topic WiFi box not working in Broadband

WiFi box not working

Meg1231 — Wed, 09 Sep 2026 18:45:46 GMT

My services got restricted as direct debit failed however paid online today and my internet is still not on

rang sky and spoke to someone he said if I set up a direct debit again my sky services would be fine to use straight away again.

all the lights show up on my box however every time I try connect it says no internet,

I have tried turning the WiFi router on and off but no help

Re: WiFi box not working

Daniel0210 — Wed, 09 Sep 2026 18:54:11 GMT

@Meg1231

If your services are restricted they won’t be switched back on until any arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method.

One your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant.

Re: WiFi box not working

Meg1231 — Wed, 09 Sep 2026 18:56:55 GMT

Hi yes thank you I have made a payment and my account is in credit now but I rang sky and they said they would reinstate my sky instantly but it hasn't come back on. I will wait a little bit longer all the lights on the box etc are all green however just not connecting to our devices says unable to connect no internet connection so I'm not sure