https://helpforum.sky.com/t5/Broadband/Internet-broken/m-p/5366865#M592298 My BT hub box connected to my Sky hub has a red LOS wire. I have no internet or WiFi working. My sky hub box has an orange light on it as well. Wed, 09 Sep 2026 17:21:17 GMT Niamh_Jade 2026-09-09T17:21:17Z https://helpforum.sky.com/t5/Broadband/Internet-broken/m-p/5366865#M592298 My BT hub box connected to my Sky hub has a red LOS wire. I have no internet or WiFi working. My sky hub box has an orange light on it as well. Wed, 09 Sep 2026 17:21:17 GMT https://helpforum.sky.com/t5/Broadband/Internet-broken/m-p/5366865#M592298 Niamh_Jade 2026-09-09T17:21:17Z https://helpforum.sky.com/t5/Broadband/Internet-broken/m-p/5366905#M592309 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4554621">@Niamh_Jade</a>&nbsp; &nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.<BR /><BR />If your ONT shows a Red Light please see this guide <A href="https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#" target="_blank">https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#</A></P> Wed, 09 Sep 2026 18:24:41 GMT https://helpforum.sky.com/t5/Broadband/Internet-broken/m-p/5366905#M592309 GD1 2026-09-09T18:24:41Z