Ps5 not connecting

Evie0202 — Wed, 09 Sep 2026 16:56:30 GMT

We had full fibre installed today, everything in the house working ...we have changed to wap2, unplugged, reset , tried hanging from 5hz to 2.4 ....nothing is working .... iv been on it all day ..its showing up in the app , connecting saying server time out or something to that effect ..

Re: Ps5 not connecting

Coley-W95 — Thu, 10 Sep 2026 09:31:52 GMT

Hi there @Evie0202. Sorry to see that you've been experiencing issues with getting connected to your broadband since having it installed. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Ps5 not connecting in Broadband

Ps5 not connecting

Re: Ps5 not connecting