topic Re: Useless internet in Broadband

Useless internet

Janehiggy — Wed, 09 Sep 2026 14:42:18 GMT

I have only been with Sky for less than a month after leaving EE. The WiFi has been awful since we switched, despite getting a booster.. Can we leave Sky without financial penalties???

Re: Useless internet

caesarome — Wed, 09 Sep 2026 15:27:48 GMT

@Janehiggy

A poor signal is something that can cause this so try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.

Alternatives are homeplugs or your own mesh network.

Re: Useless internet

TimmyBGood — Wed, 09 Sep 2026 16:55:05 GMT

@Janehiggy wrote:
Can we leave Sky without financial penalties???

If you cancel within the cooling-off period, yes. After that it gets rather more complicated.