topic Re: Cannot connect to work vpn in Broadband

Cannot connect to work vpn

Morksmum — Wed, 09 Sep 2026 10:25:44 GMT

Since changing to Sky, I'm unable to connect to work VPN.

already tried -

cookies and caches files have been deleted cached DNS has been flushed
the VPN works on 4G/5G mobile data

turned Sky Hub off for 1 full hour

switched off IPv6

enabled Upnp

Error message says Can’t connect to VPN. The specified port is already open

can anyone suggest anything more, I'm currently unable to work from office due to health issues so need this sorted as soon as possible.

Re: Cannot connect to work vpn

Me134 — Wed, 09 Sep 2026 11:39:56 GMT

@Morksmum wrote:
Since changing to Sky, I'm unable to connect to work VPN.

already tried -

cookies and caches files have been deleted cached DNS has been flushed
the VPN works on 4G/5G mobile data
turned Sky Hub off for 1 full hour
switched off IPv6
enabled Upnp
Error message says Can’t connect to VPN. The specified port is already open

can anyone suggest anything more, I'm currently unable to work from office due to health issues so need this sorted as soon as possible.

Firstly disable Sky Broadband Shield.

Then try changing the DNS preferred and alternate address on your device to Googles 8.8.8.8 and 8.8.4.4

https://helpforum.sky.com/t5/Broadband/Sky-Boardband-VPN-Issues/m-p/5303152

Re: Cannot connect to work vpn

Tommy2 — Wed, 09 Sep 2026 12:48:06 GMT

My brother had this problem when on certain networks, can you try speaking to your work IT team ? as they may come across this a lot and have a way of working around it.

Re: Cannot connect to work vpn

Morksmum — Wed, 09 Sep 2026 16:12:01 GMT

Thanks, yes I've already tried these too (or my IT support guy has)

Re: Cannot connect to work vpn

Me134 — Thu, 10 Sep 2026 06:05:55 GMT

@Morksmum wrote:
Thanks, yes I've already tried these too (or my IT support guy has)

Have you confirmed that you are on a 1:1 share through the MySky App?

If so then you can request a non-shared public IPv4 address through the VPN form below. Make sure to explicitly ask for this.

https://www.sky.com/help/forms/vpn-configuration

Re: Cannot connect to work vpn

Morksmum — Thu, 10 Sep 2026 07:49:59 GMT

No, how do I do that?

Re: Cannot connect to work vpn

Me134 — Thu, 10 Sep 2026 11:21:00 GMT

@Morksmum wrote:
No, how do I do that?

Apologies, you have to check through the web interface at https://192.168.0.1/ Log in with admin plus the original wifi password printed on the hub.

You can find it impossible to log in on desktop but my mobile works fine, you just have to pinch within the details to expand it big enough to read.