https://helpforum.sky.com/t5/Broadband/Broadband-shield/m-p/5365952#M591997 <P>Is anyone else experiencing similar issues. I am getting reasonably good speeds in all areas of my house, however when apps and internet browser is loading it lags.&nbsp;<BR />I have had an engineer out and he has explained it is to do with the broadband Shield.&nbsp;<BR /><BR /></P><P>This week I have spoken with 2 different advisors at Sky and they have still not resolved the issue. It is becoming quite frustrating. When I go on MySky app and click on broadband shield it keeps saying something has gone wrong. I have tried everything.&nbsp;<BR /><BR /></P><P>I just want to get the full potential out of the services I am paying for, can anyone help with this.&nbsp;<BR />Thanks.&nbsp;</P> Tue, 08 Sep 2026 14:53:31 GMT SChapman 2026-09-08T14:53:31Z https://helpforum.sky.com/t5/Broadband/Broadband-shield/m-p/5365952#M591997 <P>Is anyone else experiencing similar issues. I am getting reasonably good speeds in all areas of my house, however when apps and internet browser is loading it lags.&nbsp;<BR />I have had an engineer out and he has explained it is to do with the broadband Shield.&nbsp;<BR /><BR /></P><P>This week I have spoken with 2 different advisors at Sky and they have still not resolved the issue. It is becoming quite frustrating. When I go on MySky app and click on broadband shield it keeps saying something has gone wrong. I have tried everything.&nbsp;<BR /><BR /></P><P>I just want to get the full potential out of the services I am paying for, can anyone help with this.&nbsp;<BR />Thanks.&nbsp;</P> Tue, 08 Sep 2026 14:53:31 GMT https://helpforum.sky.com/t5/Broadband/Broadband-shield/m-p/5365952#M591997 SChapman 2026-09-08T14:53:31Z https://helpforum.sky.com/t5/Broadband/Broadband-shield/m-p/5366042#M592014 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4777985">@SChapman</a>&nbsp;</P> <P>For the something went wrong message try&nbsp;<SPAN>&nbsp;linking your account:</SPAN></P> <P><BR /><A href="https://www.sky.com/help/articles/sky-id-cant-access-all-my-services" target="_blank">https://www.sky.com/help/articles/sky-id-cant-access-all-my-services</A></P> Tue, 08 Sep 2026 17:05:43 GMT https://helpforum.sky.com/t5/Broadband/Broadband-shield/m-p/5366042#M592014 caesarome 2026-09-08T17:05:43Z