https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/5365873#M591972 <P>Why are some devices losing connection to the internet when not in the same room as the hub?&nbsp;<BR />I've given it a couple of weeks after being installed yet it is still happening&nbsp;</P> Tue, 08 Sep 2026 13:07:54 GMT Laura2610 2026-09-08T13:07:54Z https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/5365873#M591972 <P>Why are some devices losing connection to the internet when not in the same room as the hub?&nbsp;<BR />I've given it a couple of weeks after being installed yet it is still happening&nbsp;</P> Tue, 08 Sep 2026 13:07:54 GMT https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/5365873#M591972 Laura2610 2026-09-08T13:07:54Z https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/5366044#M592016 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4777872">@Laura2610</a>&nbsp;</P> <P>A poor signal is something that can cause this so try going through this to see if it helps:</P> <P><BR /><A href="https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices" target="_blank">https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices</A></P> <P><BR />If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-wifi-max" target="_blank">https://www.sky.com/help/articles/sky-wifi-max</A></P> <P>&nbsp;</P> <P>So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.</P> <P><BR />Alternatives are homeplugs or your own mesh network.</P> Tue, 08 Sep 2026 17:07:53 GMT https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/5366044#M592016 caesarome 2026-09-08T17:07:53Z