topic Charge for Retrned Equipment in Broadband

Charge for Retrned Equipment

Peter+Clair — Tue, 08 Sep 2026 10:47:49 GMT

I returned some Sky equipment in July and Sky sent me an acknowledgement email and now they are charging me

Re: Charge for Retrned Equipment

GD1 — Tue, 08 Sep 2026 10:52:16 GMT

@Peter+Clair Do you have proof of postage?

Re: Charge for Retrned Equipment

Peter+Clair — Tue, 08 Sep 2026 11:08:00 GMT

I don't have proof of purchse but Sky sent me an email acknowledging that I had reyrned some equipment to them.

Re: Charge for Retrned Equipment

Daniel0210 — Tue, 08 Sep 2026 11:15:09 GMT

@Peter+Clair

@GD1 didn't say purchase. What equipment are they saying is outstanding and did you return it?

Returns are dealt with by Unipart on behalf of Sky and they are apparently taking quite a number of weeks to process them at their warehouse.

With or without proof of posting we can maybe get you some help from Skys Community Messaging Team. If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion. Let us know in this thread if you want to engage in a chat with Sky.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

Re: Charge for Retrned Equipment

Sonia10 — Tue, 15 Sep 2026 13:33:40 GMT

Your equipment was returned in August. You sent me a message on the 6th and again on the 7th saying you had received it.

Re: Charge for Retrned Equipment

Daniel0210 — Tue, 15 Sep 2026 14:18:02 GMT

@Sonia10 wrote:

Your equipment was returned in August. You sent me a message on the 6th and again on the 7th saying you had received it.

@Sonia10

Not our equipment. We are customers here.

Have you kept your proof of posting from the Post Office, the tracking information from Royal Mail or maybe the emails you mentioned from Sky confirming the package is with the courier?

Returns are dealt with by Unipart on behalf of Sky and they are apparently taking quite a number of weeks to process them at their warehouse.

With or without proof of posting we can maybe get you some help from Skys Community Messaging Team. If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion. Let us know in this thread if you have the proof of posting and if you want to engage in a chat with Sky.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.