WiFi keeps dropping out

Aimee114 — Tue, 08 Sep 2026 08:58:19 GMT

WiFi keeps dropping out. I work from home and regularly lose connection. My sons PlayStation repeatedly loses connection aswell.

The my sky app will say there are no issues however there is no internet for periods of time and this happens multiple times per day.

Re: WiFi keeps dropping out

Coley-W95 — Wed, 09 Sep 2026 09:15:22 GMT

Hi there @Aimee114 Welcome to the Community forum. Sorry to see that you've been experiencing some issues with your broadband dropping out. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic WiFi keeps dropping out in Broadband

WiFi keeps dropping out

Re: WiFi keeps dropping out