https://helpforum.sky.com/t5/Broadband/WiFi-Problems/m-p/5365539#M591914 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4777476">@Richard_12</a>&nbsp;</P> <P>A poor signal is something that can cause this so try going through this to see if it helps:</P> <P><BR /><A href="https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices" target="_blank">https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices</A></P> <P><BR />If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-wifi-max" target="_blank">https://www.sky.com/help/articles/sky-wifi-max</A></P> <P>&nbsp;</P> <P>So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.</P> <P><BR />Alternatives are homeplugs or your own mesh network.</P> Tue, 08 Sep 2026 07:57:14 GMT caesarome 2026-09-08T07:57:14Z https://helpforum.sky.com/t5/Broadband/WiFi-Problems/m-p/5365494#M591904 I installed a new Sky max broadband router yesterday and since then I have had problems connecting devices to the network at the back of the house my mac, phone and TV will not connect because the signal is too weak . This was never a problem with my old router Tue, 08 Sep 2026 07:13:10 GMT https://helpforum.sky.com/t5/Broadband/WiFi-Problems/m-p/5365494#M591904 Richard_12 2026-09-08T07:13:10Z https://helpforum.sky.com/t5/Broadband/WiFi-Problems/m-p/5365539#M591914 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4777476">@Richard_12</a>&nbsp;</P> <P>A poor signal is something that can cause this so try going through this to see if it helps:</P> <P><BR /><A href="https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices" target="_blank">https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices</A></P> <P><BR />If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-wifi-max" target="_blank">https://www.sky.com/help/articles/sky-wifi-max</A></P> <P>&nbsp;</P> <P>So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.</P> <P><BR />Alternatives are homeplugs or your own mesh network.</P> Tue, 08 Sep 2026 07:57:14 GMT https://helpforum.sky.com/t5/Broadband/WiFi-Problems/m-p/5365539#M591914 caesarome 2026-09-08T07:57:14Z