https://helpforum.sky.com/t5/Broadband/Red-light-LOS/m-p/5365378#M591869 <P>Hello,</P><P>I suddenly lost signal on my fiver modem. LOS light is now red. I've tried to restart modem and wifi, I've ran all the checked on your website but it seems that I can't do anything to fix it. Can you please send an engineer?&nbsp;<BR />Thanks in advance for your help.</P> Mon, 07 Sep 2026 20:44:02 GMT CT32 2026-09-07T20:44:02Z https://helpforum.sky.com/t5/Broadband/Red-light-LOS/m-p/5365378#M591869 <P>Hello,</P><P>I suddenly lost signal on my fiver modem. LOS light is now red. I've tried to restart modem and wifi, I've ran all the checked on your website but it seems that I can't do anything to fix it. Can you please send an engineer?&nbsp;<BR />Thanks in advance for your help.</P> Mon, 07 Sep 2026 20:44:02 GMT https://helpforum.sky.com/t5/Broadband/Red-light-LOS/m-p/5365378#M591869 CT32 2026-09-07T20:44:02Z https://helpforum.sky.com/t5/Broadband/Red-light-LOS/m-p/5365421#M591880 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4777348">@CT32</a>&nbsp;</P> <P>You are talking to other Sky customers via here and not Sky so what was the result of the line test you ran, did that not pick up on an external issue ?</P> Mon, 07 Sep 2026 21:37:00 GMT https://helpforum.sky.com/t5/Broadband/Red-light-LOS/m-p/5365421#M591880 caesarome 2026-09-07T21:37:00Z