topic Jonto in Broadband

jonto

jonto53 — Sun, 06 Sep 2026 18:05:46 GMT

Hi. I have had a new router from Sky.
My problem is ever since it has been set up things in the house that are connected keep going off or buffering.
I have tested the dowload which is 34 MBPS and the upload is 11.5 MBPS. This has been going on for several weeks now.
Sometimes I get a reading of 68 to 70 MBPS and 17 MBPS. IS there anyone who can help in anyway. Thanks.

Jonto

jonto53 — Sun, 06 Sep 2026 18:19:01 GMT

I have a new router from sky and everything is buffering. I have a reading of 34mbps download and 12 Mbps upload. Sometimes I can gat a reading of 67 to 70 Mbps and 17 Mbps. I would be great full if you may be able to help me. Thanks

Re: jonto

Brill+Gill — Mon, 07 Sep 2026 08:02:26 GMT

Hi @jonto53, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141