topic WiFi Cutting in Broadband

WiFi Cutting

Jack_1 — Mon, 07 Sep 2026 04:36:01 GMT

Simple as, wifi cuts out every few hours during the day and at night it goes off maybe every 10-20 minutes? It's on my Computer and my Phone, it's so frustrating I never had issues when I was with a different company.

It feels like they drop the consistency throughout the night to save their money but I have no clue. I've reset the router and done all the usual checks but it's getting beyond a joke now.

Re: WiFi Cutting

-Heather- — Mon, 07 Sep 2026 16:56:20 GMT

Hi @Jack_1, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141