Tv, internet down

Sam530 — Sun, 06 Sep 2026 08:54:51 GMT

Hi,

none of our services will work, we have tried multiple channels and they start playing for a number of seconds then pause and won't continue, Netflix won't load so we are unable to use the services at all currently

Re: Tv, internet down

GD1 — Sun, 06 Sep 2026 08:58:02 GMT

@Sam530 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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Tv, internet down

Re: Tv, internet down