topic Re: WiFi in Broadband

WiFi

Kobe1812 — Sat, 05 Sep 2026 21:41:12 GMT

My WiFi is connecting to my phone and everything else but when I go into my phone settings it says no internet connection I've done everything unplugged router WiFi box the lot but nothing seems to be solving it

Re: WiFi

caesarome — Sat, 05 Sep 2026 21:44:49 GMT

To be clear @Kobe1812 your phone shows as being connected to your Wifi but says it isn't ?

Can you access apps and websites on it ?

Re: WiFi

Kobe1812 — Sat, 05 Sep 2026 21:52:34 GMT

It shows I’m connected but on settings it shows no internet connection but the sky broadband box light is white

Re: WiFi

caesarome — Sat, 05 Sep 2026 21:58:13 GMT

Does the wifi actually work on your phone ?

Re: WiFi

Kobe1812 — Sat, 05 Sep 2026 22:00:21 GMT

Nope, it keeps disconnecting from the tv also

Re: WiFi

caesarome — Sat, 05 Sep 2026 22:02:03 GMT

The next time this happens have a look to see what the lights on your broadband hub are doing then try going through this:

https://www.sky.com/help/articles/hub-lights-explained-start

Re: WiFi

Kobe1812 — Sat, 05 Sep 2026 22:13:09 GMT

The colours white but it's dropping the WiFi from my PlayStation and tv when watching Netflix