https://helpforum.sky.com/t5/Broadband/Dishonourable-promises/m-p/5363843#M591467 <P>I had intended to give my 31 days cancellation notice a few days ago however, the retention operative did his job very well and offered me a good deal but, it required me to change my hardware from my very efficient sky Q box to a streaming puck. &nbsp;Anyway, I agreed to the deal which also included my full fibre 75mbps broadband to go up to 150mbps. &nbsp;Now I should mention, my tv package was due to expire October 6th and my broadband in November therefore, I had intended to cancel the tv package and let the broadband run its course until November but as I said, I accepted a new contract. Two things have happened, the streaming puck isn't a patch on the sky q box even after 10 years of use plus, I've not had my broadband increased to the 150mbps in fact, when I called then 2 days ago, they claimed there was nothing on my account to indicate a better broadband speed. &nbsp;I'm really angry that I allowed myself to be duped and sucked in. &nbsp;I can of course cancel the whole lot as the new contract only commenced September 3rd so I'm well within the cooling off period. &nbsp;Has this happened to anyone else and if so, what did you do.</P> Sat, 05 Sep 2026 16:15:25 GMT Danjb 2026-09-05T16:15:25Z https://helpforum.sky.com/t5/Broadband/Dishonourable-promises/m-p/5363843#M591467 <P>I had intended to give my 31 days cancellation notice a few days ago however, the retention operative did his job very well and offered me a good deal but, it required me to change my hardware from my very efficient sky Q box to a streaming puck. &nbsp;Anyway, I agreed to the deal which also included my full fibre 75mbps broadband to go up to 150mbps. &nbsp;Now I should mention, my tv package was due to expire October 6th and my broadband in November therefore, I had intended to cancel the tv package and let the broadband run its course until November but as I said, I accepted a new contract. Two things have happened, the streaming puck isn't a patch on the sky q box even after 10 years of use plus, I've not had my broadband increased to the 150mbps in fact, when I called then 2 days ago, they claimed there was nothing on my account to indicate a better broadband speed. &nbsp;I'm really angry that I allowed myself to be duped and sucked in. &nbsp;I can of course cancel the whole lot as the new contract only commenced September 3rd so I'm well within the cooling off period. &nbsp;Has this happened to anyone else and if so, what did you do.</P> Sat, 05 Sep 2026 16:15:25 GMT https://helpforum.sky.com/t5/Broadband/Dishonourable-promises/m-p/5363843#M591467 Danjb 2026-09-05T16:15:25Z https://helpforum.sky.com/t5/Broadband/Dishonourable-promises/m-p/5363857#M591473 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3587596">@Danjb</a>&nbsp;</P> <P>It might be worth putting in a complaint giving the date and time you spoke to Sky so that someone can listen to what was said to you:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/complaints" target="_blank">https://www.sky.com/help/complaints</A></P> Sat, 05 Sep 2026 16:32:05 GMT https://helpforum.sky.com/t5/Broadband/Dishonourable-promises/m-p/5363857#M591473 caesarome 2026-09-05T16:32:05Z https://helpforum.sky.com/t5/Broadband/Dishonourable-promises/m-p/5363894#M591735 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/227">@caesarome</a>&nbsp;Making a formal complaint would be a waste of 2 clicks, Sky CS would do 2 things, chuff all and nowt.</P><P>&nbsp;</P> Sat, 05 Sep 2026 17:34:19 GMT https://helpforum.sky.com/t5/Broadband/Dishonourable-promises/m-p/5363894#M591735 MrRichAllen1976 2026-09-05T17:34:19Z https://helpforum.sky.com/t5/Broadband/Dishonourable-promises/m-p/5364058#M591534 <P>I think you're probably right. &nbsp;Thank you for replying&nbsp;</P> Sat, 05 Sep 2026 21:45:28 GMT https://helpforum.sky.com/t5/Broadband/Dishonourable-promises/m-p/5364058#M591534 Danjb 2026-09-05T21:45:28Z