topic Broken green ended cable in Broadband

Broken green ended cable

Owen981 — Fri, 04 Sep 2026 16:59:20 GMT

Dog has chewed through the cable coming in from outside with a green end on it, can we get an engineer out to replace/ fix it please as we have no WiFi

Re: Broken green ended cable

Me134 — Fri, 04 Sep 2026 17:35:24 GMT

@Owen981 wrote:
Dog has chewed through the cable coming in from outside with a green end on it, can we get an engineer out to replace/ fix it please as we have no WiFi

We're only other customers here I'm afraid, you'll need to phone or chat with Sky directly. Either 150 on a Sky mobile or have a look at https://www.sky.com/help/articles/contacting-sky

Re: Broken green ended cable

GD1 — Fri, 04 Sep 2026 18:11:54 GMT

@Owen981 wrote:

Dog has chewed through the cable coming in from outside with a green end on it, can we get an engineer out to replace/ fix it please as we have no WiFi

And maybe get the dog checked as Glass Fibres won't be good for them.

Re: Broken green ended cable

TimmyBGood — Fri, 04 Sep 2026 19:57:55 GMT

@Owen981

As @GD1 indicates, the 'green end' indicates that's the fibre-optic pigtail going to the ONT.