topic Re: Same issue with internet since May in Broadband

Dripping

Aliende — Sun, 21 Jun 2026 17:25:37 GMT

More than a month my internet keeps dropping all the time. Tired to report it, open reach engineer was dispatched 3 times and always say issue has been resolved however still keeps happening. Cannot work or have calls. Not sure what else I can do?

Re: Dripping

Jason- — Mon, 22 Jun 2026 12:33:45 GMT

Hello @Aliende, thanks for taking the time to join our Community and make your first post. We are really sorry you're here to report issues you're having with your Sky Broadband connection 😕

I'll send you an invite to a private chat shortly and we can help you get things working better.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

Re: Dripping

Aliende — Sun, 12 Jul 2026 08:04:50 GMT

After 4th visit from Opeanreach and still same issues!

Same issue with internet since May

Aliende — Thu, 03 Sep 2026 20:08:02 GMT

We have had the same issue with internet dropping all the time. A few agents have come but nothing has been fixed.

No one is looking into an issue and solve it

Re: Same issue with internet since May

Daniel0210 — Fri, 04 Sep 2026 03:30:19 GMT

@Aliende

If these visits by engineers (not agents) haven't yet fixed your issue, what have Sky said when you've reported it again?

Re: Same issue with internet since May

Aliende — Fri, 04 Sep 2026 06:08:47 GMT

They suggested to book openreach again and again I am afraid

Re: Same issue with internet since May

Chrisee — Fri, 04 Sep 2026 06:31:11 GMT

@Aliende an intermittent line fault can be very difficult to disgnose unless the fault is active when the engineer tests the line. Partial fibre lines will drop if there is a burst of electrical noise. Full fibre lines are not affected by noise but can drop if one of the up to 30 ONT units on the same distribution point as yours is faulty. Finding that unit is not simple.