topic Re: Router replacement in Broadband

Router replacement

GSV134 — Tue, 01 Sep 2026 21:02:05 GMT

Hi I ordered the fastest available package and have phone and tv packages as well please advise on getting the gigafast router as it have medical needs and vip customer. Please advise. Thanks

Re: Router replacement

jamesn123 — Wed, 02 Sep 2026 10:05:17 GMT

Hi @GSV134

I dont really understand your post fully, are you saying you want the Gigafast router? Which router do you have at the moment? Typically Sky will send you the router that you are entitled to depending on the package you have. What medical needs does the gigafast router provide?

Re: Router replacement

larrett9 — Thu, 03 Sep 2026 14:41:11 GMT

I am being connected to the fibre network on 09/09/2026 and have been notified a package with router and eathernet cable would be sent. I have received a packge but the new roter was not included.

Re: Router replacement

arcadeavenger — Thu, 03 Sep 2026 14:51:13 GMT

Hi @larrett9, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.

Re: Router replacement

TimmyBGood — Thu, 03 Sep 2026 15:06:10 GMT

@larrett9

If you already have a Sky Broadband Hub and didn't choose to add the WiFi Max subscription supplement then all you'd get is the 'Conversion Kit' (which is just a short ethernet cable)