https://helpforum.sky.com/t5/Broadband/Broadband-wifi/m-p/5362053#M590951 I have been having problems with everything connected to wifi it is so slow I have to use my 4G on phone to make it quicker as I have been trying to do online banking at home and it takes for ever to go through and the hub I jad before which was black I had no trouble I also like playing on line games and I can't get on to any of them and it's frustrating im paying for a wifi that doesn't really work my contract is coming to an end it it is not resolved I will me closing my account and finding a new on.. now I've been with sky in total 26 years and always had things sorted I'd rather stay with sky but if I can't get what I need then things need to change many thanks Thu, 03 Sep 2026 10:21:50 GMT SusanErskine 2026-09-03T10:21:50Z https://helpforum.sky.com/t5/Broadband/Broadband-wifi/m-p/5362053#M590951 I have been having problems with everything connected to wifi it is so slow I have to use my 4G on phone to make it quicker as I have been trying to do online banking at home and it takes for ever to go through and the hub I jad before which was black I had no trouble I also like playing on line games and I can't get on to any of them and it's frustrating im paying for a wifi that doesn't really work my contract is coming to an end it it is not resolved I will me closing my account and finding a new on.. now I've been with sky in total 26 years and always had things sorted I'd rather stay with sky but if I can't get what I need then things need to change many thanks Thu, 03 Sep 2026 10:21:50 GMT https://helpforum.sky.com/t5/Broadband/Broadband-wifi/m-p/5362053#M590951 SusanErskine 2026-09-03T10:21:50Z https://helpforum.sky.com/t5/Broadband/Broadband-wifi/m-p/5362130#M590970 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4773614">@SusanErskine</a>&nbsp;<BR />You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of <STRONG>Sky customers helping other Sky customers </STRONG>which includes additional help from customers who are Superusers like myself. <BR /><BR />As we are customers like you, threatening to leave has no relevance on here.</P> <P>&nbsp;</P> <P><SPAN>If the Wi-Fi has become slow see this link</SPAN></P> <P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A>&nbsp;</P> Thu, 03 Sep 2026 11:39:25 GMT https://helpforum.sky.com/t5/Broadband/Broadband-wifi/m-p/5362130#M590970 Daniel0210 2026-09-03T11:39:25Z