Broad band speed

SharazZulfquar — Thu, 03 Sep 2026 05:24:33 GMT

Hi, I've just had broadband installed at 900mbs speeds. I've just come off virgin 300mb Internet. Its been 2 days and the Internet speeds are shockingly slow. I've had speed test done via app and show low speeds. When im watching netflix it freezes. I've used your checking service and everything is ok. But its not, can you please look into this. If not im going to cancel as I can't live off 20mb speed. Thanks

Re: Broad band speed

Me134 — Thu, 03 Sep 2026 06:19:20 GMT

@SharazZulfquar wrote:
Hi, I've just had broadband installed at 900mbs speeds. I've just come off virgin 300mb Internet. Its been 2 days and the Internet speeds are shockingly slow. I've had speed test done via app and show low speeds. When im watching netflix it freezes. I've used your checking service and everything is ok. But its not, can you please look into this. If not im going to cancel as I can't live off 20mb speed. Thanks

We're only other customers here I'm afraid, you'll need to phone or chat with Sky directly. Either 150 on a Sky broadband landline or Sky mobile or have a look at https://www.sky.com/help/articles/contacting-sky

Are you checking the speed to the hub via the MySky app? What does it show as the speed being received?

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Broad band speed

Re: Broad band speed