topic Speed to hub in Broadband

Speed to hub

Mitch_12 — Wed, 02 Sep 2026 22:40:58 GMT

The speed from sky to my hub is rubbish AGAIN!!! 5 mb

Re: Speed to hub

Me134 — Thu, 03 Sep 2026 06:29:38 GMT

@Mitch_12 wrote:
The speed from sky to my hub is rubbish AGAIN!!! 5 mb

We're only other customers here, like yourself. What have Sky said when you've contacted them? What does the checker say?

To check on local outages.
https://www.sky.com/servicechecker

To run the local checker.
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)

Re: Speed to hub

Mitch_12 — Thu, 03 Sep 2026 11:21:09 GMT

Checker says speed from provider to hub is poor - 5mb - I have already had compensation this year for speed falling for 3 days in a row - seems to happen later in the evening - speed ok this morning but going to monitor this

Re: Speed to hub

TimmyBGood — Thu, 03 Sep 2026 11:26:38 GMT

@Mitch_12 wrote:

Checker says speed from provider to hub is poor - 5mb - I have already had compensation this year for speed falling for 3 days in a row

Unfortunately it's no longer possible to claim compensation against the Guaranteed Minimum Download Speed: the only thing now 'guaranteed' is early exit without penalty if the quoted speed cannot be delivered.

If you are on a long or poor quality copper circuit then realistically Sky won't have any confidence Openreach will do anything about it.