topic Re: Internet down in Broadband

Internet down

Beckya1983 — Wed, 02 Sep 2026 20:15:50 GMT

My WiFi is showing as available on devices. All the tests on sky are showing as fine. But I can't connect any of my devices.

This has happened after we have just upgraded our WiFi literally 3 hours ago to the 900mbps package.

help please

Re: Internet down

caesarome — Wed, 02 Sep 2026 21:53:45 GMT

@Beckya1983

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

Re: Internet down

Claire402 — Wed, 02 Sep 2026 21:20:45 GMT

I am in the same boat. Clydebank glasgow area

Re: Internet down

Claire402 — Wed, 02 Sep 2026 21:21:25 GMT

Me 2 exactly same were r you from

Internet outage???

Claire402 — Wed, 02 Sep 2026 21:23:33 GMT

Anyone's broadband not working?. It's showing all connected, all lights are fine, checks are clear. Driving me nuts nothing but bother since going to fibre

Re: Internet down

Animallover1997 — Wed, 02 Sep 2026 21:24:15 GMT

My internet box is down too. My PON light is flickering and my Internet isnt coming on

Re: Internet down

Fieldagent22 — Wed, 02 Sep 2026 21:38:51 GMT

I have the same issue

Re: Internet down

Daniel0210 — Thu, 03 Sep 2026 02:33:52 GMT

As @caesarome has already stated start by using this link to check if there are any broadband issues locally that may identify a known fault which could be affecting multiple households ~
https://www.sky.com/servicechecker
(this won’t necessarily identify a fault just affecting your address).

It’s always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔸Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

🔸Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

🔸Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky allow customers working from home to use it, they won’t receive additional or quicker support.