https://helpforum.sky.com/t5/Broadband/My-sky-conversion/m-p/5361708#M590839 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4507605">@SNARES</a>&nbsp;</P> <P>&nbsp;</P> <P>The 'Conversion Kit' is just a short Cat5e ethernet cable to go between the Optical Network Terminal (ONT) and the ethernet port marked 'WAN' (for 'Wide Area Network') on a Sky Broadband Hub.</P> <P>&nbsp;</P> <P>You can pursue Sky for a replacement, or obtain your own in a choice of lengths and colours which are widely available online.</P> Wed, 02 Sep 2026 19:26:43 GMT TimmyBGood 2026-09-02T19:26:43Z https://helpforum.sky.com/t5/Broadband/My-sky-conversion/m-p/5361636#M590835 <P>I had a conversion sent to my new address and the tracker shows the postman has put it in the letter box but not all the way through and I think someone may have taken it as it's not in the house as I moved in today and was delivered on the 28th. I can't get through to anyone to have it delivered again&nbsp;</P> Wed, 02 Sep 2026 17:54:02 GMT https://helpforum.sky.com/t5/Broadband/My-sky-conversion/m-p/5361636#M590835 SNARES 2026-09-02T17:54:02Z https://helpforum.sky.com/t5/Broadband/My-sky-conversion/m-p/5361667#M590836 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4507605">@SNARES</a>&nbsp; &nbsp;What is a conversion? In any case you will have to persevere in contacting Sky, the community cannot help you.</P> Wed, 02 Sep 2026 18:21:41 GMT https://helpforum.sky.com/t5/Broadband/My-sky-conversion/m-p/5361667#M590836 MightyQuinn 2026-09-02T18:21:41Z https://helpforum.sky.com/t5/Broadband/My-sky-conversion/m-p/5361692#M590837 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4507605">@SNARES</a>&nbsp; DId you order Full Fibre Broadband?</P> Wed, 02 Sep 2026 18:55:49 GMT https://helpforum.sky.com/t5/Broadband/My-sky-conversion/m-p/5361692#M590837 GD1 2026-09-02T18:55:49Z https://helpforum.sky.com/t5/Broadband/My-sky-conversion/m-p/5361700#M590838 <P>Yes I ordered full fibre&nbsp;</P> Wed, 02 Sep 2026 19:04:56 GMT https://helpforum.sky.com/t5/Broadband/My-sky-conversion/m-p/5361700#M590838 SNARES 2026-09-02T19:04:56Z https://helpforum.sky.com/t5/Broadband/My-sky-conversion/m-p/5361708#M590839 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4507605">@SNARES</a>&nbsp;</P> <P>&nbsp;</P> <P>The 'Conversion Kit' is just a short Cat5e ethernet cable to go between the Optical Network Terminal (ONT) and the ethernet port marked 'WAN' (for 'Wide Area Network') on a Sky Broadband Hub.</P> <P>&nbsp;</P> <P>You can pursue Sky for a replacement, or obtain your own in a choice of lengths and colours which are widely available online.</P> Wed, 02 Sep 2026 19:26:43 GMT https://helpforum.sky.com/t5/Broadband/My-sky-conversion/m-p/5361708#M590839 TimmyBGood 2026-09-02T19:26:43Z https://helpforum.sky.com/t5/Broadband/My-sky-conversion/m-p/5361714#M590841 <P>Oh great, thanks in that case I think I have one.</P> Wed, 02 Sep 2026 19:19:20 GMT https://helpforum.sky.com/t5/Broadband/My-sky-conversion/m-p/5361714#M590841 SNARES 2026-09-02T19:19:20Z