topic Devices connecting then dropping in Broadband

Devices connecting then dropping

Robrob2 — Wed, 02 Sep 2026 13:17:15 GMT

I joined sky a few weeks ago, since there hub was installed my phone connects to WiFi then disconnects repeatedly, I have an AirPrint printer that can't even print a page completely before glitching and failing. Multiple of our phones resort to using data through out the day using up most of our packages. The app says there's nothing wrong yet devices are repeatedly having connection issues? The tv hub says there's something wrong but that's the one thing that's actually working 😂, I've tried everything on and off and the steps troubleshooting says but that's not helped, even connecting to the help page on the internet lags out due to 'network connection' , any ideas please?!?

It's not distance as we're a couple meters away from the box, and previously were with virgin and had no connection problems at all

Re: Devices connecting then dropping

arcadeavenger — Thu, 03 Sep 2026 09:16:34 GMT

Hi @Robrob2, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.

Re: Devices connecting then dropping

Robrob2 — Thu, 03 Sep 2026 14:39:31 GMT

Thank you