No internet since yesterday

Kat137 — Tue, 01 Sep 2026 06:52:59 GMT

Our internet has been working fine. I went out at around 2 while it was working and got back home at 5pm and it's not worked since. Only two of the three lights are on, the middle is completely off. I've turned it off and back on several times and it still the same. Does this suggest it's an external issue with the access point outside? I've troubleshooted in my Sky account and it can't connect to our broadband...

Re: No internet since yesterday

Jason- — Wed, 02 Sep 2026 09:23:22 GMT

Hello @Kat137,

Thanks for taking the time to join our Community and make your first post. We're sorry that this is to report issue you're having with your Sky Broadband connection 😕

I'll send you an invite to a private chat shortly and we can help you get things sorted.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

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No internet since yesterday

Re: No internet since yesterday