topic Wifi keeps going off in Broadband

Wifi keeps going off

ChloeDavies — Wed, 02 Sep 2026 02:08:26 GMT

My wifi keeps going off and back on, anyone else had this issue?

Re: Wifi keeps going off

alisonmanic — Wed, 02 Sep 2026 02:14:16 GMT

Mine seems to be down in Sheffield

Re: Wifi keeps going off

Daniel0210 — Wed, 02 Sep 2026 04:18:59 GMT

@ChloeDavies @alisonmanic
When there are broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

Re: Wifi keeps going off

ChloeDavies — Wed, 02 Sep 2026 06:26:06 GMT

It also went down at half 7 last night, then half 1 this morning, had to turn it off and back on and reconnect my sky extended again on app

Re: Wifi keeps going off

ChloeDavies — Wed, 02 Sep 2026 06:26:28 GMT

Mine Rotherham

Re: Wifi keeps going off

Daniel0210 — Wed, 02 Sep 2026 06:28:03 GMT

@ChloeDavies
Firstly it’s worth pointing out that Broadband and Wi-Fi are different. Broadband is the internet connection provided by your ISP (Sky), Wi-Fi is the wireless connection between your hub and devices.

Start by using this link to check if there are any broadband issues locally that may identify a known fault which could be affecting multiple households ~
https://www.sky.com/servicechecker
(this won’t necessarily identify a fault just affecting your address).

It’s always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔸Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

🔸Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

🔸Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky allow customers working from home to use it, they won’t receive additional or quicker support.

Re: Wifi keeps going off

ChloeDavies — Wed, 02 Sep 2026 06:34:57 GMT

Tried the sky app service checker, says the speed to your home is poor then when I test it, its saying sorry our tests are currently unavailable, been trying since half 7 last night