Hello

Rozhan — Tue, 01 Sep 2026 17:44:25 GMT

Hello, my broadband is not working. I have tried to connect, but there is no internet. Could you please check my broadband connection and help me fix the problem as soon as possible? Thank you.

Re: Hello

GD1 — Tue, 01 Sep 2026 17:48:33 GMT

@Rozhan No one here can check anything or fix it as this is a customer helps customer community https://helpforum.sky.com/t5/Members/ct-p/members

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Your duplicate thread has been removed as ypu ahev already raised the issue here, creating multiple posts for the same issue is unhelpful.

topic Re: Hello in Broadband

Hello

Re: Hello