No internet connection

Jam23 — Tue, 01 Sep 2026 09:11:13 GMT

Got my new hub last week and was connected on Wednesday 26th August. All was working fine up until yesterday morning (Monday 31st August) when i woke up and the WiFi was down. The power light on the front was green. The internet light was off. The WiFi light was green. And the voice light was amber/orange. I reset the hub and the internet light and voice light didnt come back on. Only the power and the WiFi light were green.

Called up Sky and they said there's an issue with my phoneline which i highly doubt because my WiFi was working fine for 3+ years since i've lived in my property through another provider. Sky agent advised to hard reset the hub by holding in the reset button until the lights flash which made no difference. Next they said will send someone out to look at the problem but when will that be? I need internet connection for work so this is rather frustrating as it's still not working.

Anyone else experiencing the same issue?

Re: No internet connection

caesarome — Tue, 01 Sep 2026 09:18:29 GMT

@Jam23

Does an engineer visit show there for you:

https://www.sky.com/ordertracking

Re: No internet connection

Jam23 — Tue, 01 Sep 2026 09:23:46 GMT

Nope just says activation date and hub delivery.

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