topic Re: No internet in Broadband

No internet

Amskie — Tue, 01 Sep 2026 05:59:11 GMT

Hi! What number to call for sky broadband? I have no internet since yesterday 4 am. I have been doing all the troubleshooting/fixing but to no avail. I have tried fix me yesterday and the service us not working. This morning it work and identified no problem, but i still have no internet connection. Everything works and lights on green except the internet which is colored orange. Thanks for the help in advanced.

Re: No internet

Daniel0210 — Tue, 01 Sep 2026 06:44:17 GMT

@Amskie
Start by using this link to check if there are any broadband issues locally that may identify a known fault which could be affecting multiple households ~
https://www.sky.com/servicechecker
(this won’t necessarily identify a fault just affecting your address).

It’s always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔸Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

🔸Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

🔸Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky allow customers working from home to use it, they won’t receive additional or quicker support.

Re: No internet

Kat137 — Tue, 01 Sep 2026 06:47:13 GMT

We've had not internet since 5pm yesterday. Nothing has changed in our home, two lights appear on the internet hub but not the middle one which suggests it's to do with the access point. I've troubleshooted and it's saying it can't pick up a signal to identify the issue. Nightmare. The chat won't let me enter the number - but I found it on the Sky site