topic Re: Broadband connection keeps dropping......... in Broadband

Broadband connection keeps dropping.........

CoolJGCB — Mon, 31 Aug 2026 21:59:01 GMT

My broadband is dropping internet but Wi‑Fi stays connected. It comes back after a reboot. It’s been happening all day for over a month. I have to reboot the router to get it working again. Impossible to use laptop through sky connection, I have been using my 3 mobile to hotspot I ran their diagnosis, shows a problem with wi-fi, that gets fixed and it drops internet again, no internet! Any ideas?

Re: Broadband connection keeps dropping.........

Chrisee — Tue, 01 Sep 2026 04:09:51 GMT

@CoolJGCB chack the lights on the hub when you lose connection see https://www.sky.com/help/articles/hub-lights-explained-start

If your hub is repeatedly dropping the connection to the exchangecand then reconnecting there is likely to be a line issue or possibly a faulty hub. Eithercway it needs checking out. If the service checker is not offering to book an engineer then call Sky.