topic Re: Sky broadband persistent issues in Broadband

Sky broadband persistent issues

Arungk — Mon, 31 Aug 2026 11:24:23 GMT

inhave been facing issues regarding outages and poor service for last 3 weeks . OR outage declared on Aug 9 and resolved on Aug 29( as confirmed by sky tech) team. I have taken screenshots of the router lights and OR device lights.

intermittent issues since morning . Reset the router. Ran tests and all passed despite not internet !

Re: Sky broadband persistent issues

TimmyBGood — Mon, 31 Aug 2026 11:29:48 GMT

@Arungk

The white unit appears to be a Hive Hub (or something similar)

It's not an Openreach ONT.

Re: Sky broadband persistent issues

Arungk — Mon, 31 Aug 2026 11:30:19 GMT

Again lights gone

Re: Sky broadband persistent issues

TimmyBGood — Mon, 31 Aug 2026 11:32:38 GMT

@Arungk

So what is the Sky Hub actually connected to?

Re: Sky broadband persistent issues

Arungk — Mon, 31 Aug 2026 11:40:36 GMT

behind the sky router (black) This was placed by the sky engineer .

Re: Sky broadband persistent issues

Arungk — Mon, 31 Aug 2026 13:36:54 GMT

Latest status. Still no broadband lights . Sky says no open reach outage reported. it is a real pain since morning .

Re: Sky broadband persistent issues

TimmyBGood — Mon, 31 Aug 2026 14:06:53 GMT

@Arungk

Unfortunately without being able to see whether the Hub connects into a wall socket or an ONT it's trickier to tell what's going on.

Re: Sky broadband persistent issues

stereohaven — Mon, 31 Aug 2026 14:08:36 GMT

@Arungk

As @TimmyBGood has already pointed out, you are sharing pictures of the Sky Hub and a random white device, much like a Hive Home Hub.

That is not the box on the wall called an ONT which is the Openreach device that your Sky Hub should be plugged into. You can see what an ONT looks like here.

Have you restarted that device? What lights does it have? Can you share a picture of that device?

Re: Sky broadband persistent issues

Arungk — Mon, 31 Aug 2026 16:45:46 GMT

HI Steve,

The lights for internet is still amber blinking . The voice light is also blinking. As per sky tech team, there is not open reach outage declared.

An engineer has been dispatched. BUt this has not been a good experience for last 3 weeks after the broadband upgrade.

I will upload the latest pics shortly.