https://helpforum.sky.com/t5/Broadband/Wifi-dropping-intermittently/m-p/5359282#M590170 <P>how is it fixed? A new router?</P> Mon, 31 Aug 2026 11:24:29 GMT Anna200 2026-08-31T11:24:29Z https://helpforum.sky.com/t5/Broadband/Wifi-dropping-intermittently/m-p/5359207#M590151 <P><STRONG>ntermittent broadband fault – unable to report fault through Service Checker</STRONG></P><P>I'm having an intermittent problem with my Sky broadband. The connection keeps dropping, but when I run the Sky Service Checker it says that my broadband and Wi-Fi are working normally.</P><P>The problem is that because the connection happens to be working when I run the checker, there is no option for me to actually report the intermittent fault.</P><P>Switching the router off at the wall for 30 seconds and then switichg it back on only fixes the probelm for a day, then it returns. I have also held the WPS button down on the router for 30 seconds but again this only fixes the problem for a day.&nbsp;</P><P>I've also tried contacting Sky by phone, but I am only able to get through to the automated system, which sends me back to the Service Checker. I therefore cannot get this fault reported or speak to someone who can investigate it.</P><P>Please could a Sky employee/community moderator<SPAN>&nbsp;</SPAN><STRONG>escalate this to the Community Messaging team so that I can speak to a Sky adviser about the intermittent broadband fault</STRONG>?</P><P>The problem is ongoing and I need the connection checked for intermittent drops rather than simply tested at one particular moment.</P> Mon, 31 Aug 2026 10:40:44 GMT https://helpforum.sky.com/t5/Broadband/Wifi-dropping-intermittently/m-p/5359207#M590151 Anna200 2026-08-31T10:40:44Z https://helpforum.sky.com/t5/Broadband/Wifi-dropping-intermittently/m-p/5359213#M590152 <P>Its the poor router that Sky supply that causes this problem. &nbsp;&nbsp;</P> Mon, 31 Aug 2026 10:44:36 GMT https://helpforum.sky.com/t5/Broadband/Wifi-dropping-intermittently/m-p/5359213#M590152 Nveg 2026-08-31T10:44:36Z https://helpforum.sky.com/t5/Broadband/Wifi-dropping-intermittently/m-p/5359282#M590170 <P>how is it fixed? A new router?</P> Mon, 31 Aug 2026 11:24:29 GMT https://helpforum.sky.com/t5/Broadband/Wifi-dropping-intermittently/m-p/5359282#M590170 Anna200 2026-08-31T11:24:29Z https://helpforum.sky.com/t5/Broadband/Wifi-dropping-intermittently/m-p/5359678#M590271 <P>Sky would probably advise you to pay extra for wifi max. &nbsp;I did pay a extra £4 a month for this as they said it was a better router but they didnt tell me I needed to request a Sky Pod which makes the WIFI work. &nbsp; Wifi worked well with my previous suppliers without a wifi extender</P> Mon, 31 Aug 2026 19:22:37 GMT https://helpforum.sky.com/t5/Broadband/Wifi-dropping-intermittently/m-p/5359678#M590271 Nveg 2026-08-31T19:22:37Z