topic Re: İnternet problem in Broadband

İnternet problem

AbdullahCevik — Sun, 30 Aug 2026 05:46:38 GMT

Hello Sky Support,

I am currently having problems with my internet connection. The connection is not working properly and I am experiencing frequent issues.

Could you please reset my router/modem from your side and check my connection?

I would appreciate it if you could look into this and help me resolve the problem as soon as possible.

Thank you.

Kind regards,
Abdullah

Re: İnternet problem

Daniel0210 — Sun, 30 Aug 2026 06:11:01 GMT

@AbdullahCevik

You aren’t talking to Sky Suppirt by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself.

Is your broadband working at all?

Re: İnternet problem

AbdullahCevik — Sun, 30 Aug 2026 21:18:26 GMT

I am using IPTV SMARTONE but always channels not working properly what I have to do?

Re: İnternet problem

TimmyBGood — Sun, 30 Aug 2026 21:48:44 GMT

@AbdullahCevik

Access to some internet resources distributed globally on IPTV platforms are restricted by all UK ISPs because the content breaches copyright or other regulations.

You might also need to change the default age setting in Sky Broadband Shield.

However it's possible the issue is just related to bandwidth, either arriving at the Hub of coming from it over WiFi.

Do UK streaming services function correctly?