Rubbish Internet

Tasha11213 — Sun, 30 Aug 2026 15:53:14 GMT

Internet is rubbish, doesn't connect to the TV properly, it disconnects from mobile devices, we're having to use our mobile data when we're paying for a service your not providing. Checks say there's no problems but this is a regular occurrence. My sons PlayStation is relatively new and is constantly glitches due to Internet being poor!

Re: Rubbish Internet

Me134 — Sun, 30 Aug 2026 16:01:45 GMT

@Tasha11213 wrote:
Internet is rubbish, doesn't connect to the TV properly, it disconnects from mobile devices, we're having to use our mobile data when we're paying for a service your not providing. Checks say there's no problems but this is a regular occurrence. My sons PlayStation is relatively new and is constantly glitches due to Internet being poor!

That sounds like a wifi signal issue, not your internet?

Firstly, unplug the hub for 10 minutes and then reboot, hopefully a channel rescan will find a less congested wifi channel.

Have a look at the following to see if they can resolve your problem easily if no success with the above, you can also use the MySky app. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used and would be my own personal choice).

To check on local outages.
https://www.sky.com/servicechecker

To run the local checker.
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)

Helpful articles that explain the basics.
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home

Link for Sky WiFi Max
https://www.sky.com/broadband/wifi-max

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Rubbish Internet

Re: Rubbish Internet