topic Re: Macbook air in Broadband

Macbook air

TB248 — Sat, 29 Aug 2026 14:46:01 GMT

Hi, I'm having an issue with the Wi-Fi on my MacBook Air.

The Mac keeps disconnecting from the Sky Max Hub every few seconds, and when it's connected, websites are extremely slow. I'm sitting right next to the router, so signal strength shouldn't be an issue.

I've tested the same Mac on my iPhone's hotspot, and it works perfectly with no disconnections, so the Mac itself seems fine. I've also tested another device on the Sky Wi-Fi, and that works normally.

I've restarted both the Mac and the Sky Max Hub and forgotten/rejoined the Wi-Fi network, but the problem persists.

I'm going to try disconnecting the 5 GHz and see if the 2.4 GHz works any better.

Is there any way to have the Max Hub checked or arrange a replacement? It seems to be an issue with the Hub's Wi-Fi connection to this Mac rather than the broadband connection itself.

Thanks

Re: Macbook air

ItWasAllMichele — Sun, 30 Aug 2026 12:50:52 GMT

Hi there @TB248 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Macbook air

nerf — Fri, 04 Sep 2026 20:34:50 GMT

I am having this exact same issue on my M1 Air!!! Its so strange, I've even played around with DHCP leases etc to no avail

Re: Macbook air

RocketMan111 — Fri, 04 Sep 2026 22:03:02 GMT

is your hub configured for WPA-2 or WPA3-T

Re: Macbook air

TB248 — Sat, 05 Sep 2026 08:19:17 GMT

It is really strange, isn't it?

My girlfriend has the newest MacBook Air, and it has no issues whatsoever.