Daily problem with Broadband

Roper12 — Sun, 30 Aug 2026 09:11:16 GMT

After calls to SKY and a visit from an engineer the broadband remains poor. Today 10mbps on fast.com while connected to the broadband. What are my rights on canceling the poor service.

Re: Daily problem with Broadband

Me134 — Sun, 30 Aug 2026 09:25:53 GMT

@Roper12 wrote:
After calls to SKY and a visit from an engineer the broadband remains poor. Today 10mbps on fast.com while connected to the broadband. What are my rights on canceling the poor service.

Problems with the broadband or with the wifi signal as the two are very different issues?

If it's the wifi, try the following. Firstly, unplug the hub for 10 minutes and then reboot, hopefully a channel rescan will find a less congested wifi channel.

Have a look at the following to see if they can resolve your problem easily if no success with the above, you can also use the MySky app. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used and would be my own personal choice).

To check on local outages.
https://www.sky.com/servicechecker

To run the local checker.
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)

Helpful articles that explain the basics.
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home

Link for Sky WiFi Max
https://www.sky.com/broadband/wifi-max

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Daily problem with Broadband

Re: Daily problem with Broadband