topic Re: NO WhatsApp! in Broadband

NO WhatsApp!

AdieP — Sun, 30 Aug 2026 07:06:38 GMT

Since switching to Sky Broadband, I have to turn my WiFi off on my phone when at home to make or receive WhatsApp calls, or download any media. I then have to switch back to WiFi to use other apps. WhatsApps wil work on 5G seamlesslessy but on Sky Broadband.

It's very inconvenient in that I can't use WhatsApp on the WiFi at home but it works seamlessly on the WiFi at work or other places. I can't simultaneously use WhatsApps and other apps, because I have to turn off WiFi on my phone to use WhatsApp and this makes downloading from the Internet very slow or non existent.

Re: NO WhatsApp!

TimmyBGood — Sun, 30 Aug 2026 07:33:18 GMT

@AdieP

Typically you'd need to change the age setting in Sky Broadband Shield: the default level blocks some social media applications.

https://www.sky.com/help/articles/sky-broadband-shield-start

Re: NO WhatsApp!

AdieP — Sun, 30 Aug 2026 07:39:52 GMT

Thank you Timmy Good! This was helpful...all working like a charm now. 😉