topic Re: WiFi disconnects in Broadband

WiFi disconnects

MattELlis1 — Fri, 21 Aug 2026 10:27:02 GMT

Hello I've recently got sky WiFi but keep noticing it keeps disconnecting from WiFi to 4g for a few seconds constantly the overall WiFi seems be ok but the disconnect is quite annoying

Re: WiFi disconnects

Allan95 — Sat, 22 Aug 2026 08:49:07 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: WiFi disconnects

LiamM1990 — Sat, 22 Aug 2026 15:23:20 GMT

I have this issue too. Twice I've been told someone will reach out and it never happens.

Re: WiFi disconnects

Allan95 — Sat, 22 Aug 2026 15:25:45 GMT

Re: WiFi disconnects

LiamM1990 — Tue, 25 Aug 2026 03:23:13 GMT

Nobody has reached out

Re: WiFi disconnects

lainys — Tue, 25 Aug 2026 09:23:19 GMT

Good Morning MattELis1.

I hope you're doing well. I will arrange for a private message to be sent to you today.

Thank you

Lainy

Re: WiFi disconnects

LiamM1990 — Fri, 28 Aug 2026 18:31:09 GMT

Nobody has reached out

Re: WiFi disconnects

meg19 — Sat, 29 Aug 2026 02:43:10 GMT

im having the same issue since upgrading my speed & getting a new router, constant dropouts on the wifi but my work computer (connected via ethernet cable) stays stable throughout

Re: WiFi disconnects

Me134 — Sat, 29 Aug 2026 06:18:21 GMT

@meg19 wrote:
im having the same issue since upgrading my speed & getting a new router, constant dropouts on the wifi but my work computer (connected via ethernet cable) stays stable throughout

Firstly, unplug the hub for 10 minutes and then reboot, hopefully a channel rescan will find a less congested wifi channel.

Have a look at the following to see if they can resolve your problem easily if no success with the above, you can also use the MySky app. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used and would be my own personal choice).

To check on local outages.
https://www.sky.com/servicechecker

To run the local checker.
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)

Helpful articles that explain the basics.
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home

Link for Sky WiFi Max
https://www.sky.com/broadband/wifi-max