https://helpforum.sky.com/t5/Broadband/WiFi-Deadspot/m-p/5357443#M589638 <P>I am going around in circles trying to find the right support both via the app and the AI chat agent. I need a wifi booster upstairs, the puck in our bedroom (furthest from the router downstairs) struggled to get a good connection, and mobile devices don't connect at all.</P> Fri, 28 Aug 2026 19:05:52 GMT Elliot89 2026-08-28T19:05:52Z https://helpforum.sky.com/t5/Broadband/WiFi-Deadspot/m-p/5357443#M589638 <P>I am going around in circles trying to find the right support both via the app and the AI chat agent. I need a wifi booster upstairs, the puck in our bedroom (furthest from the router downstairs) struggled to get a good connection, and mobile devices don't connect at all.</P> Fri, 28 Aug 2026 19:05:52 GMT https://helpforum.sky.com/t5/Broadband/WiFi-Deadspot/m-p/5357443#M589638 Elliot89 2026-08-28T19:05:52Z https://helpforum.sky.com/t5/Broadband/WiFi-Deadspot/m-p/5357451#M589640 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4768992">@Elliot89</a>&nbsp;</P> <P>If you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-wifi-max" target="_blank">https://www.sky.com/help/articles/sky-wifi-max</A></P> <P>&nbsp;</P> <P>So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.</P> <P><BR />Alternatives are homeplugs or your own mesh network.</P> Fri, 28 Aug 2026 19:15:37 GMT https://helpforum.sky.com/t5/Broadband/WiFi-Deadspot/m-p/5357451#M589640 caesarome 2026-08-28T19:15:37Z