https://helpforum.sky.com/t5/Broadband/No-WiFi-connection-on-iPhone-13/m-p/5357385#M589617 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4523431">@Jayneg</a>&nbsp;is this happening when you are near your Sky hub? If it isnt can just be poor WiFi signal in somecareas of your home. However go into the phones mobile settings and turn off WiFi assust which switches the phone t using mobile data when WiFi conditions are poor.</P> Fri, 28 Aug 2026 18:02:49 GMT Chrisee 2026-08-28T18:02:49Z https://helpforum.sky.com/t5/Broadband/No-WiFi-connection-on-iPhone-13/m-p/5357357#M589606 <P>WiFi on my mobile keeps changing to 5g and going off. When I turn it back on it's not working&nbsp;</P> Fri, 28 Aug 2026 17:07:15 GMT https://helpforum.sky.com/t5/Broadband/No-WiFi-connection-on-iPhone-13/m-p/5357357#M589606 Jayneg 2026-08-28T17:07:15Z https://helpforum.sky.com/t5/Broadband/No-WiFi-connection-on-iPhone-13/m-p/5357385#M589617 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4523431">@Jayneg</a>&nbsp;is this happening when you are near your Sky hub? If it isnt can just be poor WiFi signal in somecareas of your home. However go into the phones mobile settings and turn off WiFi assust which switches the phone t using mobile data when WiFi conditions are poor.</P> Fri, 28 Aug 2026 18:02:49 GMT https://helpforum.sky.com/t5/Broadband/No-WiFi-connection-on-iPhone-13/m-p/5357385#M589617 Chrisee 2026-08-28T18:02:49Z https://helpforum.sky.com/t5/Broadband/No-WiFi-connection-on-iPhone-13/m-p/5359977#M590330 <P>It is a new router and has been placed in different places to try and after checking it says everything final is good. I do not have WiFi assist on. It still switches intermittently to 5g <span class="lia-unicode-emoji" title=":frowning_face:">☹️</span>. Thank you for the reply.&nbsp;</P> Tue, 01 Sep 2026 08:01:21 GMT https://helpforum.sky.com/t5/Broadband/No-WiFi-connection-on-iPhone-13/m-p/5359977#M590330 Jayneg 2026-09-01T08:01:21Z