topic Moving house in Broadband

Moving house

Dawn7918 — Fri, 28 Aug 2026 17:50:56 GMT

Hi, at my wits end and dont know where to turn now. I am moving house on 7th September and want to take my sky TV and Broadband with me. I set up the move on the phone but 2 days later my house move got moved 1 week later. Tried to amend the order online and was told this cant be changed. I have spent literally hours on to customer service who keep telling me referrals need to be sent and ill get a callback but no-one is calling me and my services are due to be disconnected on Monday as per the precious move date. I pulling my hair out as to what to do now to stop the services being disconnected on Monday and a new order created for the amended house move date. Any help would be very appreciated.

Re: Moving house

Chrisee — Fri, 28 Aug 2026 18:06:30 GMT

@Dawn7918 cancelling a broadband move due on Mondayis not going to be easy as it isnt sometging Sky do themselves thecwork is done by Openreach. However I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

My Post Has Been Escalated – What Happens Next on Sky Community

Re: Moving house

Dawn7918 — Fri, 28 Aug 2026 18:24:48 GMT

Thank you so much for taking the time to help. Ive tried everything to fix this and im getting nowhere.

Re: Moving house

Jason- — Fri, 28 Aug 2026 18:54:03 GMT

Hello @Chrisee, thanks for making us aware of @Dawn7918's post. We'll drop them an invite to chat and we can help with their home move issue.

Thanks, Jason-