28th August Internet not connecting

Phoenixfia — Fri, 28 Aug 2026 13:16:58 GMT

Internet was working a few hours ago without issues, I went down for nap, came back and computer / tv, phone, none connected, keeps trying to connect but never works, seems alot of people in the last couple of hours have lost Internet connection, is there a reason? Service status doesn't show anything, and hub lights haven't changed, nothing indicating an error

Re: 28th August Internet not connecting

Daniel0210 — Fri, 28 Aug 2026 13:19:12 GMT

@Phoenixfia
Start by using this link to check if there are any issues locally that may identify a known fault which could be affecting multiple households ~
https://www.sky.com/servicechecker
(this won’t necessarily identify a fault just affecting your address).

It’s always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔸Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

🔸Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

🔸Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky allow customers working from home to use it, they won’t receive additional or quicker support.

topic 28th August Internet not connecting in Broadband

28th August Internet not connecting

Re: 28th August Internet not connecting