Internet buffering and dropping out

Leesh4 — Fri, 28 Aug 2026 06:35:57 GMT

Hi,

Since we swapped over to the glass fibre, the intervention consistently buffers and drops out even just in the house on some phones and also the TV. I never had this problem before the swap over.

Re: Internet buffering and dropping out

Chrisee — Fri, 28 Aug 2026 07:19:58 GMT

@Leesh4 if your hub has been moved which commonly happens when full fibre is installed that will cause the WiFi signal to change. In a few cases where customers have Skype Q and the switch to fibre came with a new white Sky hub the Q boxesxstop acting as WiFi extenders which also changes the WiFi signal.

Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources.

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.

topic Internet buffering and dropping out in Broadband

Internet buffering and dropping out

Re: Internet buffering and dropping out