topic Re: No internet connection in Broadband

No internet connection

Je05 — Thu, 27 Aug 2026 17:23:23 GMT

No internet connection but WiFi signal showing, tried restarting re connecting the lot it's not working then when chatting with the chat bot it's assuming things are sorted when not tried calling the number just a robot telling me to do everything that I've already done. Tried talking to a. Real person on the help line and there's an 'error' constantly and no email to contact either

Re: No internet connection

caesarome — Thu, 27 Aug 2026 18:37:58 GMT

@Je05

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.