topic Re: Internet in Broadband

Internet

Debbiejefford — Thu, 27 Aug 2026 15:45:47 GMT

My internet don't seem to be working again can't get my tv to go and also can't make phone calls on my phone

Re: Internet

Angel_Aka — Thu, 27 Aug 2026 15:48:00 GMT

@Debbiejefford wrote:
My internet don't seem to be working again can't get my tv to go and also can't make phone calls on my phone

Do you have Sky Broadband?

Re: Internet

Debbiejefford — Thu, 27 Aug 2026 16:17:50 GMT

Yes I do

Re: Internet

caesarome — Thu, 27 Aug 2026 16:20:09 GMT

@Debbiejefford

Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.