topic Re: I consistent broadband... in Broadband

I consistent broadband...

remfanuk — Thu, 27 Aug 2026 09:14:39 GMT

Since last night I have had issues with WiFi and a LAN connection whereby Internet keeps dropping out.

I have done all the Sky troubleshooting and broadband into the home is supposedly fine, wifi has no issues and all connected devices are green. However, it continues to be problematic and now preventing me from working at home. There's no reported outage on my area. I don't know what to do next. Any help appreciated. Thank you.

Re: I consistent broadband...

jamesn123 — Thu, 27 Aug 2026 14:45:10 GMT

Hi @remfanuk

Is the light on the hub changing at all? Sometimes the Sky test doesnt pickup minor line drops that are visible on the Sky hub. Might be worth connecting a LAN device and running a continuous ping test to see if it drops out

Re: I consistent broadband...

remfanuk — Thu, 27 Aug 2026 19:31:21 GMT

Thanks James...worked fine with a LAN earlier and then okay generally for a couple of hours and now gone again.